Returns & Cancellations
We will replace (with current vintage) for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement for lab testing. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product. Please note we will only replace wine that has been purchased within 5 years of the current date.
Once the wine is received it will be tested for flaws in our lab. If the original shipment was damaged or flawed we will ship out a relacement of equal value and of current vintage.
Please ship wine to 4318 Black Sage rd Oliver B.C. V0H 1T1. For additional inquiries, contact the winery at 250-498-0666.