Returns & Cancellations
We will replace (with current vintage) for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product. Please note we will only replace wine that has been purchased within 5 years of the current date.
Once the wine is received we will ship out wine of equal value and of current vintage. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the winery at 250-498-0666 for return instructions.