Contact Us
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Black Hills Estate Winery
4190 Black Sage Road
Oliver BC, V0H 1T1
Open daily 11:00am – 5:00pm
Contact Us
For General Inquiries
+1 (888) 565-8554
[email protected]
For Reservations
+1 (250) 498-0666
[email protected]
For Wine Sales and Online Orders
+1 (778) 400-7243
[email protected]
For Wine Club Assistance
+1 (778) 400-7243
[email protected]
Find us on social media
FAQ: Shipping
Are you able to ship your wines outside of Canada?
Our wines are only available for purchase within Canada at this time.
Which courier do you use to ship your wines?
Our wines are shipped via ATS Healthcare in a temperature-controlled vehicle. This ensures your wines are protected in the heat and cold.
Will my wine be shipped in heat waves or periods of winter freeze?
In extreme temperatures we will hold off on shipping to ensure your wine is undamaged in transit.
How long will it take for my wine to be shipped from the winery and arrive at my address?
Shipping times may vary. Orders generally leave the winery within 1-2 days of purchase. Shipments within BC can take up to 48 hours. Shipments outside of BC can take up to 5 days. You will receive a tracking number so you can track your shipment.
FAQ: Returns & Cancellations
I need to cancel my order.
If you wish to cancel or change a recently placed order, we will do everything possible to honour your request. However, once your order has been submitted to our fulfillment facility and is being processed or already shipped out, it cannot be cancelled or revised.
Can I return my bottle of wine if it is faulted?
We stand by our products and are happy to exchange any cork-tainted Black Hills wine for a fresh bottle of the current vintage. The bottle in question must be returned in person or shipped back to the winery with a receipt or record of the purchase having come from Black Hills Estate Winery.
We do not incur the cost to ship any replacement bottles or corked wine bottles back to the winery. We understand that our patrons across the country may not easily be able to return the questionable bottle in person, but our policy is in place to uphold our product quality assurance by testing the product in question and allows us to responsibly serve and sell wine within the parameters of our liquor license.
Kindly contact us at [email protected] to process the return of a corked or flawed product. Please note we will only replace wine that has been purchased within five years of the current date.
We do not replace bottles purchased from any other liquor merchants within Canada or internationally. Please return to the merchant directly.
FAQ: Hospitality
Do you allow dogs in the tasting room?
No, we do not allow pets on the property, aside from properly marked service animals.
Can we order lunch?
Our kitchen is open May-September. Any guests who are seated for wine flights are encouraged to order snacks and lunch. We currently do not offer food-only bookings.
Are children allowed in the tasting room?
Yes! we are very family friendly. Please include the children in your booking numbers, so that we have room for everyone. Children must be seated at your table with you through the entire visit.
Are the wine flights free if we purchase a bottle?
Wine Experiences are a separate purchase from a bottle of wine. Wine club members enjoy complimentary Portfolio wine flights for up to 6 people.
Can we book our wine experience in the cabana area?
The cabanas are reserved for our Wine Club members. For more details on the perks of membership, click here.
Can you accommodate large groups?
We regularly accommodate groups of up to six guests. We will consider all large bookings, depending on group size and business levels. Please call or email us directly for a large booking (over six people, including children).
Can we bring outside food?
We do not allow any outside food in the Wine Experience Centre.
Do you host weddings and private events?
We do not host weddings.
We would love to consider your private or corporate event booking. Please call or email us directly for more information.
Can you accommodate wheelchairs?
Yes we can. We have a marked handicapped spot directly in front of the wine shop as well as lots of wheelchair accessible tables on the patio and wheelchair accessible bathrooms.
Is a reservation required for a wine experience?
Although walk-ins are welcome, based on availability, we highly recommend making a reservation.